Search results for "apology"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
146	Asimina Vasalou, Astrid Hopfensitz, Jeremy Pitt	Is an apology enough?: how to resolve trust breakdowns in episodic online interactions.	BCS HCI (2)	2007	DBLP DOI BibTeX RDF	apology, forgiveness, trust, reputation, repair
28	Min Kyung Lee, Sara B. Kiesler, Jodi Forlizzi, Siddhartha S. Srinivasa, Paul E. Rybski	Gracefully mitigating breakdowns in robotic services.	HRI	2010	DBLP DOI BibTeX RDF	robot breakdown, robot error, service recovery, human-robot interaction, services, social robot, error recovery
28	Kevin M. Knight, Deepthi Chandrasekaran, Aline Normoyle, Ransom Weaver, Barry G. Silverman	Transgression and Atonement.	COIN@AAMAS&AAAI	2008	DBLP DOI BibTeX RDF
27	Shun Oono, Hitoshi Ishii, Ryoko Kihara, Daisuke Katagami, Masaki Shuzo, Eisaku Maeda	Interaction strategy for robotic apology based on human orientation toward service.	Adv. Robotics	2024	DBLP DOI BibTeX RDF
27	Hadassah Harland, Richard Dazeley, Bahareh Nakisa, Francisco Cruz 0002, Peter Vamplew 0001	AI apology: interactive multi-objective reinforcement learning for human-aligned AI.	Neural Comput. Appl.	2023	DBLP DOI BibTeX RDF
27	Kai-Yu Wang, Wen-Hai Chih, Andreawan Honora	How the emoji use in apology messages influences customers' responses in online service recoveries: The moderating role of communication style.	Int. J. Inf. Manag.	2023	DBLP DOI BibTeX RDF
27	He Wan, Maggie Qiuzhu Mei, Jie Yan, Jie Xiong, Le Wang 0006	How does apology matter? Responding to negative customer reviews on online-to-offline platforms.	Electron. Commer. Res. Appl.	2023	DBLP DOI BibTeX RDF
27	Ella Glikson, Omri Asscher	AI-mediated apology in a multilingual work context: Implications for perceived authenticity and willingness to forgive.	Comput. Hum. Behav.	2023	DBLP DOI BibTeX RDF
27	Sangmin Kim, JongSuk Choi, Sonya S. Kwak	Exploring Response Strategies of Robotized Products in Problematic Situations: Analysis of Apology and Risk Communication Strategies.	ICSR (2)	2023	DBLP DOI BibTeX RDF
27	Yunqiang Pei, Renming Huang, Guoqing Wang, Yang Yang 0002, Ning Xie 0003, Heng Tao Shen	Multimodal Apology: Using WebXR to Repair Trust with Virtual Companion.	VRW	2023	DBLP DOI BibTeX RDF
27	Peggy Pei-Ying Lu, Makoto Konishi, Shin Sano, Sho Hiruta, Francis Ken Nakagawa	What Makes An Apology More Effective? Exploring Anthropomorphism, Individual Differences, And Emotion In Human-Automation Trust Repair.	CoRR	2022	DBLP DOI BibTeX RDF
27	Jin Xu 0012, Ayanna M. Howard	Evaluating the Impact of Emotional Apology on Human-Robot Trust.	RO-MAN	2022	DBLP DOI BibTeX RDF
27	Babiche L. Pompe, Ella Velner, Khiet P. Truong	The Robot That Showed Remorse: Repairing Trust with a Genuine Apology.	RO-MAN	2022	DBLP DOI BibTeX RDF
27	Russell Perkins, Zahra Rezaei Khavas, Kalvin McCallum, Monish Reddy Kotturu, Paul Robinette	The Reason for an Apology Matters for Robot Trust Repair.	ICSR (2)	2022	DBLP DOI BibTeX RDF
27	Kristin Masuch, Maike Greve, Simon Trang 0001	What to do after a data breach? Examining apology and compensation as response strategies for health service providers.	Electron. Mark.	2021	DBLP DOI BibTeX RDF
27	Taenyun Kim, Hayeon Song	How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair.	Telematics Informatics	2021	DBLP DOI BibTeX RDF
27	Xuehe Zhang, Muhammad Jawad Malik, Yubao Cui, Xiaobao Peng	A 2020 research commentary on the trust repair life cycle for "How to use apology and compensation to repair competence- versus integrity-based trust violations in e-commerce.".	Electron. Commer. Res. Appl.	2020	DBLP DOI BibTeX RDF
27	Ying Li, Ke Yang, Jin Chen, Sumeet Gupta, Feiyang Ning	Can an apology change after-crisis user attitude? The role of social media in online crisis management.	Inf. Technol. People	2019	DBLP DOI BibTeX RDF
27	Qin Zhang, John G. Oetzel, Stella Ting-Toomey, Jibiao Zhang	Making Up or Getting Even? The Effects of Face Concerns, Self-Construal, and Apology on Forgiveness, Reconciliation, and Revenge in the United States and China.	Commun. Res.	2019	DBLP DOI BibTeX RDF
27	Alice Baird, Eduardo Coutinho, Julia Hirschberg, Björn W. Schuller	Sincerity in Acted Speech: Presenting the Sincere Apology Corpus and Results.	INTERSPEECH	2019	DBLP DOI BibTeX RDF
27	Fernando Galdon, Stephen Jia Wang	From Apology to Compensation: A Multi-level Taxonomy of Trust Reparation for Highly Automated Virtual Assistants.	IHIET	2019	DBLP DOI BibTeX RDF
27	Ricardo Sanz, Julita Bermejo-Alonso, Claudio Rossi 0001, Miguel Hernando 0001, Koro Irusta, Esther Aguado	An Apology for the "Self" Concept in Autonomous Robot Ontologies.	ROBOT (1)	2019	DBLP DOI BibTeX RDF
27	Sarita Rosenstock, Cailin O'Connor	When It's Good to Feel Bad: An Evolutionary Model of Guilt and Apology.	Frontiers Robotics AI	2018	DBLP DOI BibTeX RDF
27	Yubao Cui, Xuehe Zhang, Xiaobao Peng, Jianxun Chu	How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce.	Electron. Commer. Res. Appl.	2018	DBLP DOI BibTeX RDF
27	Danae Manika, Savvas Papagiannidis, Michael Bourlakis	Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers.	Int. J. Inf. Manag.	2017	DBLP DOI BibTeX RDF
27	Tom Lenaerts, Luis A. Martinez-Vaquero, The Anh Han, Luís Moniz Pereira	Conditions for the Evolution of Apology and Forgiveness in Populations of Autonomous Agents.	AAAI Spring Symposia	2016	DBLP BibTeX RDF
27	Eun Kyung Park, Kwan Min Lee, Dong Hee Shin	Social Responses to Conversational TV VUI: Apology and Voice.	Int. J. Technol. Hum. Interact.	2015	DBLP DOI BibTeX RDF
27	The Anh Han, Luís Moniz Pereira, Francisco C. Santos, Tom Lenaerts	Emergence of cooperation via intention recognition, commitment and apology - A research summary.	AI Commun.	2015	DBLP DOI BibTeX RDF
27	Alexander Kovalenkov, Xavier Vives	Competitive rational expectations equilibria without apology.	J. Econ. Theory	2014	DBLP DOI BibTeX RDF
27	Deborah L. Kellogg, Lawrence F. Cunningham	Apology Strategies for Informal Complaints in Service Recovery and CRM Systems.	Int. J. Inf. Syst. Soc. Chang.	2014	DBLP DOI BibTeX RDF
27	Damian Kelty-Stephen	Astronomical apology for fractal analysis: spectroscopy's place in the cognitive neurosciences.	Frontiers Comput. Neurosci.	2014	DBLP DOI BibTeX RDF
27	The Anh Han, Luís Moniz Pereira, Francisco C. Santos, Tom Lenaerts	Why Is It So Hard to Say Sorry? Evolution of Apology with Commitments in the iterated Prisoner's Dilemma.	IJCAI	2013	DBLP BibTeX RDF
27	Jaram Park, Hoh Kim, Meeyoung Cha, Jaeseung Jeong	CEO's Apology in Twitter: A Case Study of the Fake Beef Labeling Incident by E-Mart.	SocInfo	2011	DBLP DOI BibTeX RDF
27	Ana Salagean	Apology for citation omission in "an algorithm for computing minimal bidirectional linear recurrence relations".	IEEE Trans. Inf. Theory	2010	DBLP DOI BibTeX RDF
27	Isabel Grilo, Jean-François Mertens	Cournot equilibrium without apology: Existence and the Cournot inverse demand function.	Games Econ. Behav.	2009	DBLP DOI BibTeX RDF
27	Kenji Itoh, Henning Boje Andersen	Patient Reactions to Staff Apology after Adverse Event and Changes of Their Views in Four Year Interval.	HESSD	2009	DBLP DOI BibTeX RDF
27	Mogens Laerke	Apology for a Credo Maximum: On Three Basic Rules in Leibniz's Method of Religious Controversy.	Leibniz: What Kind of Rationalist?	2008	DBLP DOI BibTeX RDF
27	Akbar Afghari	A sociopragmatic study of apology speech act realization patterns in Persian.	Speech Commun.	2007	DBLP DOI BibTeX RDF
27	Ryan Goei, Anthony Roberto, Gary Meyer, Kellie Carlyle	The Effects of Favor and Apology on Compliance.	Commun. Res.	2007	DBLP DOI BibTeX RDF
27	Mahir Akgun, Kursat Cagiltay, Jeng-Yi Tzeng	Computer Apology: The Effect of the Apologetic Feedback on Users in Computerized Environment.	ICALT	2005	DBLP DOI BibTeX RDF
27	Peter Schuster 0002, John L. Casti	Notice of Retraction and Apology.	Complex.	2004	DBLP DOI BibTeX RDF
27	A. Michael Berman	A Correction and Apology.	ACM SIGPLAN Notices	1999	DBLP BibTeX RDF
27	H. Jaap van den Herik	An Apology.	J. Int. Comput. Games Assoc.	1997	DBLP DOI BibTeX RDF
27	Godfrey H. Hardy	A mathematician's apology.		1992	RDF
27	Philip M. Arnold	An Apology for Jacopo Silvestri.	Cryptologia	1980	DBLP DOI BibTeX RDF