Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
117 | Axel Hochstein, Rüdiger Zarnekow, Walter Brenner |
ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice. |
EEE |
2005 |
DBLP DOI BibTeX RDF |
|
107 | Bom Soo Kim, Young Dae Kim, Chan Kyou Hwang, Jae-Hyoung Yoo |
A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM. |
APNOMS |
2007 |
DBLP DOI BibTeX RDF |
ITSM, KEDB, Change Management, Fault Management, ITIL, Incident Management, Service Support, Problem Management |
101 | Thomas Schaaf |
The IT Infrastructure Library (ITIL) - An Introduction for Practitioners and Researchers. (PDF / PS) |
AIMS |
2007 |
DBLP DOI BibTeX RDF |
|
91 | Kelly McLaughlin, Fred Damiano |
American ITIL. |
SIGUCCS |
2007 |
DBLP DOI BibTeX RDF |
ITIL®, ola, operational level agreements, service catalogue, sla, service level agreements, incident management, service level management, problem management |
91 | Ramisa Kashanchi, Janet Toland |
Can ITIL contribute to IT/business alignment? An initial investigation. |
Wirtschaftsinf. |
2006 |
DBLP DOI BibTeX RDF |
Strategic Alignment Model (SAM), Information Technology Service Management (ITSM), Fit, Information Technology Infrastructure Library (ITIL), Strategic Alignment |
75 | Mohammad Sharifi, Masarat Ayat, Shamsul Sahibuddin |
Implementing ITIL-Based CMDB in the Organizations to Minimize or Remove Service Quality Gaps. |
Asia International Conference on Modelling and Simulation |
2008 |
DBLP DOI BibTeX RDF |
CMDB, Service Quality, ITIL, Gap |
75 | Zhenning Shangguan, Zhipeng Gao, Kai Zhu |
Ontology-Based Process Modeling Using eTOM and ITIL. |
CONFENIS (2) |
2007 |
DBLP DOI BibTeX RDF |
Ontology, Business process modeling, ITIL, OWLS, eTOM |
69 | Thomas Schaaf |
Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS. |
BDIM |
2007 |
DBLP DOI BibTeX RDF |
|
64 | Marko Jäntti |
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. |
PROFES |
2009 |
DBLP DOI BibTeX RDF |
incident, customer support, service desk |
59 | Shamsul Sahibuddin, Mohammad Sharifi, Masarat Ayat |
Combining ITIL, COBIT and ISO/IEC 27002 in Order to Design a Comprehensive IT Framework in Organizations. |
Asia International Conference on Modelling and Simulation |
2008 |
DBLP DOI BibTeX RDF |
COBIT, ISO/IEC 27002, IT Framework, ITIL |
54 | Magdalena Arcilla, José Antonio Calvo-Manzano, Gonzalo Cuevas Agustín, Gerzón Gómez, Elena Ruiz, Tomás San Feliu Gilabert |
A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence. |
EuroSPI |
2008 |
DBLP DOI BibTeX RDF |
Service Management, ITIL, Service Delivery, Service Support |
53 | Michael Brenner 0002, Markus Garschhammer, Martin Sailer, Thomas Schaaf |
CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management. |
DSOM |
2006 |
DBLP DOI BibTeX RDF |
|
53 | Béatrix Barafort, Bernard Di Renzo, Olivier Merlan |
Benefits Resulting from the Combined Use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL). |
PROFES |
2002 |
DBLP DOI BibTeX RDF |
|
48 | Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger |
Service Provider Considerations for IT Service Management. |
Integrated Network Management |
2007 |
DBLP DOI BibTeX RDF |
|
48 | Heinz-Theo Wagner |
Managing the Impact of IT on Firm Success: The Link between the Resource-Based View and the IT Infrastructure Library. |
HICSS |
2006 |
DBLP DOI BibTeX RDF |
|
43 | Ruben Filipe de Sousa Pereira, Miguel Mira da Silva |
A Maturity Model for Implementing ITIL V3 in Practice. |
EDOCW |
2011 |
DBLP DOI BibTeX RDF |
implementation, maturity model, ITIL |
43 | Antti Lahtela, Marko Jäntti, Jukka Kaukola |
Implementing an ITIL-Based IT Service Management Measurement System. |
ICDS |
2010 |
DBLP DOI BibTeX RDF |
Measurement, ITIL, IT Service Management |
43 | Ruben Filipe de Sousa Pereira, Miguel Mira da Silva |
A Maturity Model for Implementing ITIL v3. |
SERVICES |
2010 |
DBLP DOI BibTeX RDF |
implementation, maturity model, ITIL |
41 | Erik Heimann |
Analyse von ITIL als Ansatz zur Umsetzung des IT-Service Managements (Analyzing ITIL as an approach towards the implementation of IT-service management) (PDF / PS) |
|
2019 |
DOI RDF |
|
41 | Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner |
How Can ITIL and Agile Project Management Coexist? - An Adaptation of the ITIL V.3 Life Cycle in Order to Integrate SCRUM. |
IESS |
2016 |
DBLP DOI BibTeX RDF |
|
41 | Tom R. Eikebrokk, Jon Iden |
ITIL Implementation: The Role of ITIL Software and Project Quality. |
DEXA Workshops |
2012 |
DBLP DOI BibTeX RDF |
|
41 | Adam Grummitt, Brian Johnson |
"Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2". |
Int. CMG Conference |
2008 |
DBLP BibTeX RDF |
|
41 | Charles Hoover |
ITIL vs. agile programming: Is the agile programming discipline compatible with the ITIL framework? |
Int. CMG Conference |
2006 |
DBLP BibTeX RDF |
|
41 | Manfred Brandstätter, Thomas Peruzzi |
Open-ITIL - ein Ansatz zur Akzeptanz-Verstärkung für den Einsatz von IT-Service Management nach ITIL in Klein- und Mittelunternehmen. |
Data Warehousing |
2006 |
DBLP BibTeX RDF |
|
38 | Stacey B. Morales |
Do you want to leave a trail or make a path? |
SIGUCCS |
2008 |
DBLP DOI BibTeX RDF |
management, service, support, customer service, ITIL |
38 | Jayshankar Sankarasetty, Kevin Mobley, Libby Foster, Tad Hammer, Terri Calderone |
Software performance in the real world: personal lessons from the performance trauma team. |
WOSP |
2007 |
DBLP DOI BibTeX RDF |
software performance management, project management, software performance engineering, performance testing, six sigma, ITIL |
38 | Jacques Philippe Sauvé, Rodrigo Rebouças, Antão Moura, Claudio Bartolini, Abdel Boulmakoul, David Trastour |
Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes. |
DSOM |
2006 |
DBLP DOI BibTeX RDF |
business metrics, business impact, decision and negotiation support tools, performance evaluation, modeling, Change management, Information Technology Infrastructure Library (ITIL), service level management, business-driven IT management |
37 | Zhitao Huang, Pavol Zavarsky, Ron Ruhl |
An Efficient Framework for IT Controls of Bill 198 (Canada Sarbanes-Oxley) Compliance by Aligning COBIT 4.1, ITIL v3 and ISO/IEC 27002. |
CSE (3) |
2009 |
DBLP DOI BibTeX RDF |
|
37 | Andreas Hanemann |
Refining ITIL/eTOM Processes for Automation in Service Fault Management. |
BDIM |
2007 |
DBLP DOI BibTeX RDF |
|
37 | Zhen Wang, Xin-yu Zhang |
An ITIL-based IT Service Management Model for Chinese Universities. |
SERA |
2007 |
DBLP DOI BibTeX RDF |
|
32 | Yixin Diao, Kamal Bhattacharya |
Estimating business value of IT services through process complexity analysis. |
NOMS |
2008 |
DBLP DOI BibTeX RDF |
|
32 | Stewart H. C. Wan, Yuk-Hee Chan |
IT Service Management for Campus Environment-Practical Concerns in Implementation. |
Integrated Network Management |
2007 |
DBLP DOI BibTeX RDF |
|
32 | Kenneth Janz, Emily Gruenert |
Creating a story and message about information technology on your campus: the power of a technology profile. |
SIGUCCS |
2007 |
DBLP DOI BibTeX RDF |
annual report, communications assessment, technology profile, technoogy planning, collaboration, communications, documentation, survey, marketing, focus groups, faculty development, technology training, communication strategies, staff development, support services, technology needs assessment |
32 | Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen |
Improving the Problem Management Process from Knowledge Management Perspective. |
PROFES |
2007 |
DBLP DOI BibTeX RDF |
|
32 | Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger |
IT Service Provider's Multi-Customer and Multi-Tenant Environments. |
CEC/EEE |
2007 |
DBLP DOI BibTeX RDF |
|
32 | Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward |
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. |
IEEE SCC |
2007 |
DBLP DOI BibTeX RDF |
|
32 | Marko Jäntti, Kari Kinnunen |
Improving the Software Problem Management Process: A Case Study. |
EuroSPI |
2006 |
DBLP DOI BibTeX RDF |
|
32 | Claudio Bartolini, Mathias Sallé |
Business Driven Prioritization of Service Incidents. |
DSOM |
2004 |
DBLP DOI BibTeX RDF |
|
22 | Elahe Najafi, Ahmad Baraani 0001 |
KASRA Framework: A Service Oriented Enterprise Architecture Framework (SOEAF). |
SERVICES |
2010 |
DBLP DOI BibTeX RDF |
Service Oriented Enterprise Architecture (SOEA), Service Oriented Enterprise Architecture Framework (SOEAF), Enterprise Architecture Framework (EAF), Enterprise Architecture, Information Technology Infrastructure Library (ITIL) |
22 | Magno Queiroz, Antão Moura, Jacques Philippe Sauvé, Claudio Bartolini, Marianne Hickey |
A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty. |
MEDES |
2009 |
DBLP DOI BibTeX RDF |
IT service portfolio management, interval arithmetic, probability distribution, information technology infrastructure library (ITIL), balanced scorecard |
22 | Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi |
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process. |
DSOM |
2008 |
DBLP DOI BibTeX RDF |
Business-driven IT management (BDIM), decision support, Information Technology Infrastructure Library (ITIL), IT service management, incident management |
22 | João Caldeira, Fernando Brito e Abreu |
Influential Factors on Incident Management: Lessons Learned from a Large Sample of Products in Operation. |
PROFES |
2008 |
DBLP DOI BibTeX RDF |
Release and Deployment Management, Software development, Software Quality, Empirical Software Engineering, ITIL, Services Science, Incident Management, Problem Management |
22 | Melanie Himsl, Daniel Jabornig, Werner Leithner, Peter Regner, Thomas Wiesinger, Josef Küng, Dirk Draheim |
An Iterative Process for Adaptive Meta- and Instance Modeling. |
DEXA |
2007 |
DBLP DOI BibTeX RDF |
Iterative Modeling Process, Metamodeling, IT-Infrastructure Library (ITIL), Adaptive Modeling, Model Evolution |
22 | Stuart Diaz Galup, Sue A. Conger, Ronald Dattero, Anthony Orr, Ron Palmer, Jack Probst, Paul Kontogiorgis |
IT service management: academic programs face the issues of globalization. |
CPR |
2007 |
DBLP DOI BibTeX RDF |
ISO 20000, ITIL, IT service management |
22 | Stuart Diaz Galup, Jim J. Quan, Ronald Dattero, Sue A. Conger |
Information technology service management: an emerging area for academic research and pedagogical development. |
CPR |
2007 |
DBLP DOI BibTeX RDF |
ISO/IEC20000, process theory, ITIL, service science, IT service management |
21 | Dale Dzemydiene, Sigita Turskiene, Irma Sileikiene |
Development of ICT Infrastructure Management Services for Optimization of Administration of Educational Institution Activities by Using ITIL-V4. |
Balt. J. Mod. Comput. |
2023 |
DBLP DOI BibTeX RDF |
|
21 | Dayu Wang, Daojun Zhong, Liang Li |
A comprehensive study of the role of cloud computing on the information technology infrastructure library (ITIL) processes. |
Libr. Hi Tech |
2022 |
DBLP DOI BibTeX RDF |
|
21 | Mounir Ketata, Zied Loukil, Faïez Gargouri |
Intervention Planning in ITIL Context: Constraint-Based Modeling and Symmetry-Based Filtering Techniques. |
Int. J. Serv. Sci. Manag. Eng. Technol. |
2021 |
DBLP DOI BibTeX RDF |
|
21 | Nina Rizun, Aleksandra Revina, Vera G. Meister |
Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing. |
Bus. Process. Manag. J. |
2021 |
DBLP DOI BibTeX RDF |
|
21 | Pedro Fernandes Anunciação, Nuno Geada |
Change Management Perceptions in Portuguese Hospital Institutions Through ITIL. |
Int. J. Heal. Inf. Syst. Informatics |
2021 |
DBLP DOI BibTeX RDF |
|
21 | Abhishek Mahalle, Jianming Yong, Xiaohui Tao |
ITIL process management to mitigate operations risk in cloud architecture infrastructure for banking and financial services industry. |
Web Intell. |
2020 |
DBLP DOI BibTeX RDF |
|
21 | Rasbihari Dayal, Vijayakumar Varadarajan 0001, Rahul Chandra Kushwaha, Abhishek Kumar, Visvam Devadoss Ambeth Kumar, Ankit Kumar |
A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries. |
J. Intell. Fuzzy Syst. |
2020 |
DBLP DOI BibTeX RDF |
|
21 | Martin Rost, Sebastian Welke |
SDM 2.0 und ITIL 4 , , verschränkt". |
Datenschutz und Datensicherheit |
2020 |
DBLP DOI BibTeX RDF |
|
21 | Rafael Almeida, Paloma Andrade Gonçalves, Inês Percheiro, Miguel Mira da Silva, César Jesús Pardo Calvache |
Integrating COBIT 5 PAM and TIPA for ITIL Using an Ontology Matching System. |
Int. J. Hum. Cap. Inf. Technol. Prof. |
2020 |
DBLP DOI BibTeX RDF |
|
21 | Stuart D. Galup, Ronald Dattero, Jing Quan 0001 |
What do agile, lean, and ITIL mean to DevOps? |
Commun. ACM |
2020 |
DBLP DOI BibTeX RDF |
|
21 | Aida Granulo, Anel Tanovic |
The advantage of using SWOT analysis for companies with implemented ITIL framework processes. |
MIPRO |
2020 |
DBLP DOI BibTeX RDF |
|
21 | Derrick Berger, Narasimha K. Shashidhar, Cihan Varol |
Using ITIL 4 in Security Management. |
ISDFS |
2020 |
DBLP DOI BibTeX RDF |
|
21 | Gaurav Shekhar |
Instructor led training and Certification - ITIL V4 Foundation. |
SIGITE |
2020 |
DBLP DOI BibTeX RDF |
|
21 | Malcolm Blumberg, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Jeffrey Soar |
Effective organisational change to achieve successful ITIL implementation. |
J. Enterp. Inf. Manag. |
2019 |
DBLP DOI BibTeX RDF |
|
21 | Elena Orta, Mercedes Ruiz |
Met4ITIL: A process management and simulation-based method for implementing ITIL. |
Comput. Stand. Interfaces |
2019 |
DBLP DOI BibTeX RDF |
|
21 | Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, El Hossein Illoussamen |
Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company. |
Int. J. Inf. Technol. Syst. Approach |
2019 |
DBLP DOI BibTeX RDF |
|
21 | Teresa Lucio-Nieto, Dora Luz González-Bañales |
Exploring ITIL® Implementation Challenges in Latin American Companies. |
Int. J. Inf. Technol. Syst. Approach |
2019 |
DBLP DOI BibTeX RDF |
|
21 | Nikolaus Obwegeser, Daniel T. Nielsen, Nicklas M. Spandet |
Continual Process Improvement for ITIL Service Operations: A Lean Perspective. |
Inf. Syst. Manag. |
2019 |
DBLP DOI BibTeX RDF |
|
21 | Rudy Yandri, Suharjito, Ditdit Nugeraha Utama, Amalia Zahra |
Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL. |
ICCSCI |
2019 |
DBLP DOI BibTeX RDF |
|
21 | Henrich Brandes |
Synergien bei der Implementierung des Kreditkartensicherheitsstandards PCI-DSS durch ISO 2700x, ISO 20000 und ITIL. |
HMD Prax. Wirtsch. |
2018 |
DBLP DOI BibTeX RDF |
|
21 | Fernando Couto, Lucila Ishitani |
Implantação do módulo de Gestão da Configuração do framework ITIL: um estudo de caso. |
Braz. J. Inf. Syst. |
2018 |
DBLP DOI BibTeX RDF |
|
21 | Sune Dueholm Müller, Christian G. de Lichtenberg |
The culture of ITIL: Values and implementation challenges. |
Inf. Syst. Manag. |
2018 |
DBLP DOI BibTeX RDF |
|
21 | Nuno Encantado Faria, Miguel Mira da Silva |
Selecting a Software Tool for ITIL using a Multiple Criteria Decision Analysis Approach. |
ISD |
2018 |
DBLP BibTeX RDF |
|
21 | Abhishek Mahalle, Jianming Yong, Xiaohui Tao |
ITIL Processes to Control Operational Risk in Cloud Architecture Infrastructure for Banking and Financial Services Industry. |
BESC |
2018 |
DBLP DOI BibTeX RDF |
|
21 | Dikdik Permana Wigandi, Sfenrianto Sfenrianto |
Analysis of Information Technology Management Using ITIL Version 3 (Case Study: Al-Azhar 4 Islamic High School). |
IC3INA |
2018 |
DBLP DOI BibTeX RDF |
|
21 | Eduardo Isacás-Ojeda, Monserrate Intriago-Pazmiño, Hernán Ordoñez-Calero, Elizabeth Salazar Jácome, Wilson Sánchez-Ocaña |
Integrated Framework for the Civil Construction Projects Management by Mean PMBOK, ISO 21500 and ITIL V3. |
WorldCIST (1) |
2018 |
DBLP DOI BibTeX RDF |
|
21 | Juan Luis Rubio, Roberto Camazón |
A literature review about sequencing ITIL processes. |
DATA |
2018 |
DBLP DOI BibTeX RDF |
|
21 | Henry F. López G., Oscar G. Paredes C., Freddy M. Tapia L. |
Cloud Computing - Design of a Management Model for Service Migration using ITIL as Knowledge Manager. |
ICEIS (1) |
2018 |
DBLP DOI BibTeX RDF |
|
21 | Martin Beims |
ITIL: Wundermittel für IT-Services? |
Wirtschaftsinformatik Manag. |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Mayla Alimam, Emmanuel Bertin, Noël Crespi |
ITIL perspective on enterprise social media. |
Int. J. Inf. Manag. |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Aaron W. Smith, Nayem Rahman |
Can Agile, Lean and ITIL Coexist? |
Int. J. Knowl. Based Organ. |
2017 |
DBLP DOI BibTeX RDF |
|
21 | James J. Cusick |
Achieving and Managing Availability SLAs with ITIL Driven Processes, DevOps, and Workflow Tools. |
CoRR |
2017 |
DBLP BibTeX RDF |
|
21 | Stefan Cronholm, Kaimar Karu, Hannes Göbel, Philip Hearsum, Peter Hero |
IT Service Management: The Alignment of ITIL Practitioner with Service-Dominant Logic. |
ACIS |
2017 |
DBLP BibTeX RDF |
|
21 | Durga Prasad Muni, Suman Roy 0001, Yeung Tack Yan John John Lew Chiang, Antoine Jean-Marie Viallet, Navin Budhiraja |
Recommending resolutions of ITIL services tickets using Deep Neural Network. |
CODS |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Johannes Tenschert, Jana-Rebecca Rehse, Peter Fettke, Richard Lenz |
Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL. |
Business Process Management Workshops |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Ivan Ivosic |
Synergy of ITIL methodology and help users systems. |
MIPRO |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Mounir Ketata, Zied Loukil, Faïez Gargouri |
Filtering techniques for the intervention planning problems case of incident management in ITIL context. |
ICNC-FSKD |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Firman Hartawan, Jarot S. Suroso |
Information Technology Services Evaluation Based ITIL V3 2011 and COBIT 5 in Center for Data and Information. |
ACIIDS (2) |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Luiz Topin, Eduardo N. Borges, Luciano M. Ribeiro |
Uma abordagem para adequação de serviços baseada em práticas da ITIL. |
SBSI |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Inês Percheiro, Rafael Almeida, Pedro Linares Pinto, Miguel Mira da Silva |
Towards Conceptual Meta-Modeling of ITIL and COBIT 5. |
EMCIS |
2017 |
DBLP DOI BibTeX RDF |
|
21 | Stuart Diaz Galup, Ronald Dattero, Jing Quan 0001 |
The Compensation Benefit of ITIL® Skills and Certifications. |
Int. J. Serv. Sci. Manag. Eng. Technol. |
2016 |
DBLP DOI BibTeX RDF |
|
21 | Nancy Judith Cruz-Hinojosa, José Antonio Gutiérrez de Mesa |
Literature review of the situation research faces in the application of ITIL in Small and Medium Enterprises. |
Comput. Stand. Interfaces |
2016 |
DBLP DOI BibTeX RDF |
|
21 | Stefan Cronholm, Hannes Göbel |
ITIL compliance with a Service Perspective: a Review Based on Service-Dominant Logic. |
ACIS |
2016 |
DBLP BibTeX RDF |
|
21 | Stéphane Cortina, Béatrix Barafort, Michel Picard, Alain Renault |
Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL? |
EuroSPI |
2016 |
DBLP DOI BibTeX RDF |
|
21 | Rafael Almeida, Pedro Linares Pinto, Miguel Mira da Silva |
Using ArchiMate to Assess COBIT 5 and ITIL Implementations. |
ISD |
2016 |
DBLP BibTeX RDF |
|
21 | Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, El Hossein Illoussamen |
Toward a new multi-agents architecture for the adoption of ITIL framework by small and medium-sized enterprises. |
CIST |
2016 |
DBLP DOI BibTeX RDF |
|
21 | Anja Fiegler, André Zwanziger, Sebastian Herden, Reiner R. Dumke |
Quality Measurement of ITIL Processes in Cloud Systems. |
IWSM-Mensura |
2016 |
DBLP DOI BibTeX RDF |
|
21 | Jon Iden, Tom Roar Eikebrokk |
The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits. |
Inf. Syst. E Bus. Manag. |
2015 |
DBLP DOI BibTeX RDF |
|
21 | Lohana Lema, José Antonio Calvo-Manzano, Ricardo Colomo Palacios, Magdalena Arcilla |
ITIL in small to medium-sized enterprises software companies: towards an implementation sequence. |
J. Softw. Evol. Process. |
2015 |
DBLP DOI BibTeX RDF |
|
21 | Michel Picard, Alain Renault, Béatrix Barafort |
A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. |
EuroSPI |
2015 |
DBLP DOI BibTeX RDF |
|
21 | Joshua Lawrence |
How We Deliver Our Desktop Support Services to Washington University in St. Louis the ITIL Way. |
SIGUCCS |
2015 |
DBLP DOI BibTeX RDF |
|
21 | Marta Duarte de Barros, Carlos Alberto Leite Salles, Carlos Francisco Simões Gomes, Rafaela Alexandre da Silva, Helder Gomes Costa |
Mapping of the Scientific Production on the ITIL Application Published in the National and International Literature. |
ITQM |
2015 |
DBLP DOI BibTeX RDF |
|
21 | Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner |
Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v. 3. |
IESS |
2015 |
DBLP DOI BibTeX RDF |
|
21 | Lukas Kralik, Roman Senkerik, Roman Jasek |
Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According To ITIL. |
ECMS |
2015 |
DBLP DOI BibTeX RDF |
|
21 | Alain Renault, Stéphane Cortina, Béatrix Barafort |
Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. |
SPICE |
2015 |
DBLP DOI BibTeX RDF |
|