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Publication years (Num. hits)
1997-2004 (18) 2005-2006 (23) 2007 (26) 2008 (23) 2009 (17) 2010-2011 (29) 2012 (15) 2013 (18) 2014-2015 (19) 2016-2017 (20) 2018-2019 (16) 2020-2023 (13)
Publication types (Num. hits)
article(64) book(4) incollection(4) inproceedings(162) phdthesis(3)
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Found 237 publication records. Showing 237 according to the selection in the facets
Hits ? Authors Title Venue Year Link Author keywords
117Axel Hochstein, Rüdiger Zarnekow, Walter Brenner ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice. Search on Bibsonomy EEE The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
107Bom Soo Kim, Young Dae Kim, Chan Kyou Hwang, Jae-Hyoung Yoo A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM. Search on Bibsonomy APNOMS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF ITSM, KEDB, Change Management, Fault Management, ITIL, Incident Management, Service Support, Problem Management
101Thomas Schaaf The IT Infrastructure Library (ITIL) - An Introduction for Practitioners and Researchers. (PDF / PS) Search on Bibsonomy AIMS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
91Kelly McLaughlin, Fred Damiano American ITIL. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF ITIL®, ola, operational level agreements, service catalogue, sla, service level agreements, incident management, service level management, problem management
91Ramisa Kashanchi, Janet Toland Can ITIL contribute to IT/business alignment? An initial investigation. Search on Bibsonomy Wirtschaftsinf. The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Strategic Alignment Model (SAM), Information Technology Service Management (ITSM), Fit, Information Technology Infrastructure Library (ITIL), Strategic Alignment
75Mohammad Sharifi, Masarat Ayat, Shamsul Sahibuddin Implementing ITIL-Based CMDB in the Organizations to Minimize or Remove Service Quality Gaps. Search on Bibsonomy Asia International Conference on Modelling and Simulation The full citation details ... 2008 DBLP  DOI  BibTeX  RDF CMDB, Service Quality, ITIL, Gap
75Zhenning Shangguan, Zhipeng Gao, Kai Zhu Ontology-Based Process Modeling Using eTOM and ITIL. Search on Bibsonomy CONFENIS (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Ontology, Business process modeling, ITIL, OWLS, eTOM
69Thomas Schaaf Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS. Search on Bibsonomy BDIM The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
64Marko Jäntti Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. Search on Bibsonomy PROFES The full citation details ... 2009 DBLP  DOI  BibTeX  RDF incident, customer support, service desk
59Shamsul Sahibuddin, Mohammad Sharifi, Masarat Ayat Combining ITIL, COBIT and ISO/IEC 27002 in Order to Design a Comprehensive IT Framework in Organizations. Search on Bibsonomy Asia International Conference on Modelling and Simulation The full citation details ... 2008 DBLP  DOI  BibTeX  RDF COBIT, ISO/IEC 27002, IT Framework, ITIL
54Magdalena Arcilla, José Antonio Calvo-Manzano, Gonzalo Cuevas Agustín, Gerzón Gómez, Elena Ruiz, Tomás San Feliu Gilabert A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence. Search on Bibsonomy EuroSPI The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Service Management, ITIL, Service Delivery, Service Support
53Michael Brenner 0002, Markus Garschhammer, Martin Sailer, Thomas Schaaf CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management. Search on Bibsonomy DSOM The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
53Béatrix Barafort, Bernard Di Renzo, Olivier Merlan Benefits Resulting from the Combined Use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL). Search on Bibsonomy PROFES The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
48Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger Service Provider Considerations for IT Service Management. Search on Bibsonomy Integrated Network Management The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
48Heinz-Theo Wagner Managing the Impact of IT on Firm Success: The Link between the Resource-Based View and the IT Infrastructure Library. Search on Bibsonomy HICSS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
43Ruben Filipe de Sousa Pereira, Miguel Mira da Silva A Maturity Model for Implementing ITIL V3 in Practice. Search on Bibsonomy EDOCW The full citation details ... 2011 DBLP  DOI  BibTeX  RDF implementation, maturity model, ITIL
43Antti Lahtela, Marko Jäntti, Jukka Kaukola Implementing an ITIL-Based IT Service Management Measurement System. Search on Bibsonomy ICDS The full citation details ... 2010 DBLP  DOI  BibTeX  RDF Measurement, ITIL, IT Service Management
43Ruben Filipe de Sousa Pereira, Miguel Mira da Silva A Maturity Model for Implementing ITIL v3. Search on Bibsonomy SERVICES The full citation details ... 2010 DBLP  DOI  BibTeX  RDF implementation, maturity model, ITIL
41Erik Heimann Analyse von ITIL als Ansatz zur Umsetzung des IT-Service Managements (Analyzing ITIL as an approach towards the implementation of IT-service management) (PDF / PS) Search on Bibsonomy 2019   DOI  RDF
41Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner How Can ITIL and Agile Project Management Coexist? - An Adaptation of the ITIL V.3 Life Cycle in Order to Integrate SCRUM. Search on Bibsonomy IESS The full citation details ... 2016 DBLP  DOI  BibTeX  RDF
41Tom R. Eikebrokk, Jon Iden ITIL Implementation: The Role of ITIL Software and Project Quality. Search on Bibsonomy DEXA Workshops The full citation details ... 2012 DBLP  DOI  BibTeX  RDF
41Adam Grummitt, Brian Johnson "Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2". Search on Bibsonomy Int. CMG Conference The full citation details ... 2008 DBLP  BibTeX  RDF
41Charles Hoover ITIL vs. agile programming: Is the agile programming discipline compatible with the ITIL framework? Search on Bibsonomy Int. CMG Conference The full citation details ... 2006 DBLP  BibTeX  RDF
41Manfred Brandstätter, Thomas Peruzzi Open-ITIL - ein Ansatz zur Akzeptanz-Verstärkung für den Einsatz von IT-Service Management nach ITIL in Klein- und Mittelunternehmen. Search on Bibsonomy Data Warehousing The full citation details ... 2006 DBLP  BibTeX  RDF
38Stacey B. Morales Do you want to leave a trail or make a path? Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF management, service, support, customer service, ITIL
38Jayshankar Sankarasetty, Kevin Mobley, Libby Foster, Tad Hammer, Terri Calderone Software performance in the real world: personal lessons from the performance trauma team. Search on Bibsonomy WOSP The full citation details ... 2007 DBLP  DOI  BibTeX  RDF software performance management, project management, software performance engineering, performance testing, six sigma, ITIL
38Jacques Philippe Sauvé, Rodrigo Rebouças, Antão Moura, Claudio Bartolini, Abdel Boulmakoul, David Trastour Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes. Search on Bibsonomy DSOM The full citation details ... 2006 DBLP  DOI  BibTeX  RDF business metrics, business impact, decision and negotiation support tools, performance evaluation, modeling, Change management, Information Technology Infrastructure Library (ITIL), service level management, business-driven IT management
37Zhitao Huang, Pavol Zavarsky, Ron Ruhl An Efficient Framework for IT Controls of Bill 198 (Canada Sarbanes-Oxley) Compliance by Aligning COBIT 4.1, ITIL v3 and ISO/IEC 27002. Search on Bibsonomy CSE (3) The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
37Andreas Hanemann Refining ITIL/eTOM Processes for Automation in Service Fault Management. Search on Bibsonomy BDIM The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
37Zhen Wang, Xin-yu Zhang An ITIL-based IT Service Management Model for Chinese Universities. Search on Bibsonomy SERA The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
32Yixin Diao, Kamal Bhattacharya Estimating business value of IT services through process complexity analysis. Search on Bibsonomy NOMS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
32Stewart H. C. Wan, Yuk-Hee Chan IT Service Management for Campus Environment-Practical Concerns in Implementation. Search on Bibsonomy Integrated Network Management The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
32Kenneth Janz, Emily Gruenert Creating a story and message about information technology on your campus: the power of a technology profile. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF annual report, communications assessment, technology profile, technoogy planning, collaboration, communications, documentation, survey, marketing, focus groups, faculty development, technology training, communication strategies, staff development, support services, technology needs assessment
32Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen Improving the Problem Management Process from Knowledge Management Perspective. Search on Bibsonomy PROFES The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
32Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger IT Service Provider's Multi-Customer and Multi-Tenant Environments. Search on Bibsonomy CEC/EEE The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
32Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. Search on Bibsonomy IEEE SCC The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
32Marko Jäntti, Kari Kinnunen Improving the Software Problem Management Process: A Case Study. Search on Bibsonomy EuroSPI The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
32Claudio Bartolini, Mathias Sallé Business Driven Prioritization of Service Incidents. Search on Bibsonomy DSOM The full citation details ... 2004 DBLP  DOI  BibTeX  RDF
22Elahe Najafi, Ahmad Baraani 0001 KASRA Framework: A Service Oriented Enterprise Architecture Framework (SOEAF). Search on Bibsonomy SERVICES The full citation details ... 2010 DBLP  DOI  BibTeX  RDF Service Oriented Enterprise Architecture (SOEA), Service Oriented Enterprise Architecture Framework (SOEAF), Enterprise Architecture Framework (EAF), Enterprise Architecture, Information Technology Infrastructure Library (ITIL)
22Magno Queiroz, Antão Moura, Jacques Philippe Sauvé, Claudio Bartolini, Marianne Hickey A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty. Search on Bibsonomy MEDES The full citation details ... 2009 DBLP  DOI  BibTeX  RDF IT service portfolio management, interval arithmetic, probability distribution, information technology infrastructure library (ITIL), balanced scorecard
22Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process. Search on Bibsonomy DSOM The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Business-driven IT management (BDIM), decision support, Information Technology Infrastructure Library (ITIL), IT service management, incident management
22João Caldeira, Fernando Brito e Abreu Influential Factors on Incident Management: Lessons Learned from a Large Sample of Products in Operation. Search on Bibsonomy PROFES The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Release and Deployment Management, Software development, Software Quality, Empirical Software Engineering, ITIL, Services Science, Incident Management, Problem Management
22Melanie Himsl, Daniel Jabornig, Werner Leithner, Peter Regner, Thomas Wiesinger, Josef Küng, Dirk Draheim An Iterative Process for Adaptive Meta- and Instance Modeling. Search on Bibsonomy DEXA The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Iterative Modeling Process, Metamodeling, IT-Infrastructure Library (ITIL), Adaptive Modeling, Model Evolution
22Stuart Diaz Galup, Sue A. Conger, Ronald Dattero, Anthony Orr, Ron Palmer, Jack Probst, Paul Kontogiorgis IT service management: academic programs face the issues of globalization. Search on Bibsonomy CPR The full citation details ... 2007 DBLP  DOI  BibTeX  RDF ISO 20000, ITIL, IT service management
22Stuart Diaz Galup, Jim J. Quan, Ronald Dattero, Sue A. Conger Information technology service management: an emerging area for academic research and pedagogical development. Search on Bibsonomy CPR The full citation details ... 2007 DBLP  DOI  BibTeX  RDF ISO/IEC20000, process theory, ITIL, service science, IT service management
21Dale Dzemydiene, Sigita Turskiene, Irma Sileikiene Development of ICT Infrastructure Management Services for Optimization of Administration of Educational Institution Activities by Using ITIL-V4. Search on Bibsonomy Balt. J. Mod. Comput. The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
21Dayu Wang, Daojun Zhong, Liang Li A comprehensive study of the role of cloud computing on the information technology infrastructure library (ITIL) processes. Search on Bibsonomy Libr. Hi Tech The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
21Mounir Ketata, Zied Loukil, Faïez Gargouri Intervention Planning in ITIL Context: Constraint-Based Modeling and Symmetry-Based Filtering Techniques. Search on Bibsonomy Int. J. Serv. Sci. Manag. Eng. Technol. The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
21Nina Rizun, Aleksandra Revina, Vera G. Meister Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing. Search on Bibsonomy Bus. Process. Manag. J. The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
21Pedro Fernandes Anunciação, Nuno Geada Change Management Perceptions in Portuguese Hospital Institutions Through ITIL. Search on Bibsonomy Int. J. Heal. Inf. Syst. Informatics The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
21Abhishek Mahalle, Jianming Yong, Xiaohui Tao ITIL process management to mitigate operations risk in cloud architecture infrastructure for banking and financial services industry. Search on Bibsonomy Web Intell. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
21Rasbihari Dayal, Vijayakumar Varadarajan 0001, Rahul Chandra Kushwaha, Abhishek Kumar, Visvam Devadoss Ambeth Kumar, Ankit Kumar A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries. Search on Bibsonomy J. Intell. Fuzzy Syst. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
21Martin Rost, Sebastian Welke SDM 2.0 und ITIL 4 , , verschränkt". Search on Bibsonomy Datenschutz und Datensicherheit The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
21Rafael Almeida, Paloma Andrade Gonçalves, Inês Percheiro, Miguel Mira da Silva, César Jesús Pardo Calvache Integrating COBIT 5 PAM and TIPA for ITIL Using an Ontology Matching System. Search on Bibsonomy Int. J. Hum. Cap. Inf. Technol. Prof. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
21Stuart D. Galup, Ronald Dattero, Jing Quan 0001 What do agile, lean, and ITIL mean to DevOps? Search on Bibsonomy Commun. ACM The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
21Aida Granulo, Anel Tanovic The advantage of using SWOT analysis for companies with implemented ITIL framework processes. Search on Bibsonomy MIPRO The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
21Derrick Berger, Narasimha K. Shashidhar, Cihan Varol Using ITIL 4 in Security Management. Search on Bibsonomy ISDFS The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
21Gaurav Shekhar Instructor led training and Certification - ITIL V4 Foundation. Search on Bibsonomy SIGITE The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
21Malcolm Blumberg, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Jeffrey Soar Effective organisational change to achieve successful ITIL implementation. Search on Bibsonomy J. Enterp. Inf. Manag. The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
21Elena Orta, Mercedes Ruiz Met4ITIL: A process management and simulation-based method for implementing ITIL. Search on Bibsonomy Comput. Stand. Interfaces The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
21Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, El Hossein Illoussamen Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company. Search on Bibsonomy Int. J. Inf. Technol. Syst. Approach The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
21Teresa Lucio-Nieto, Dora Luz González-Bañales Exploring ITIL® Implementation Challenges in Latin American Companies. Search on Bibsonomy Int. J. Inf. Technol. Syst. Approach The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
21Nikolaus Obwegeser, Daniel T. Nielsen, Nicklas M. Spandet Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Search on Bibsonomy Inf. Syst. Manag. The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
21Rudy Yandri, Suharjito, Ditdit Nugeraha Utama, Amalia Zahra Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL. Search on Bibsonomy ICCSCI The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
21Henrich Brandes Synergien bei der Implementierung des Kreditkartensicherheitsstandards PCI-DSS durch ISO 2700x, ISO 20000 und ITIL. Search on Bibsonomy HMD Prax. Wirtsch. The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
21Fernando Couto, Lucila Ishitani Implantação do módulo de Gestão da Configuração do framework ITIL: um estudo de caso. Search on Bibsonomy Braz. J. Inf. Syst. The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
21Sune Dueholm Müller, Christian G. de Lichtenberg The culture of ITIL: Values and implementation challenges. Search on Bibsonomy Inf. Syst. Manag. The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
21Nuno Encantado Faria, Miguel Mira da Silva Selecting a Software Tool for ITIL using a Multiple Criteria Decision Analysis Approach. Search on Bibsonomy ISD The full citation details ... 2018 DBLP  BibTeX  RDF
21Abhishek Mahalle, Jianming Yong, Xiaohui Tao ITIL Processes to Control Operational Risk in Cloud Architecture Infrastructure for Banking and Financial Services Industry. Search on Bibsonomy BESC The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
21Dikdik Permana Wigandi, Sfenrianto Sfenrianto Analysis of Information Technology Management Using ITIL Version 3 (Case Study: Al-Azhar 4 Islamic High School). Search on Bibsonomy IC3INA The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
21Eduardo Isacás-Ojeda, Monserrate Intriago-Pazmiño, Hernán Ordoñez-Calero, Elizabeth Salazar Jácome, Wilson Sánchez-Ocaña Integrated Framework for the Civil Construction Projects Management by Mean PMBOK, ISO 21500 and ITIL V3. Search on Bibsonomy WorldCIST (1) The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
21Juan Luis Rubio, Roberto Camazón A literature review about sequencing ITIL processes. Search on Bibsonomy DATA The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
21Henry F. López G., Oscar G. Paredes C., Freddy M. Tapia L. Cloud Computing - Design of a Management Model for Service Migration using ITIL as Knowledge Manager. Search on Bibsonomy ICEIS (1) The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
21Martin Beims ITIL: Wundermittel für IT-Services? Search on Bibsonomy Wirtschaftsinformatik Manag. The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Mayla Alimam, Emmanuel Bertin, Noël Crespi ITIL perspective on enterprise social media. Search on Bibsonomy Int. J. Inf. Manag. The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Aaron W. Smith, Nayem Rahman Can Agile, Lean and ITIL Coexist? Search on Bibsonomy Int. J. Knowl. Based Organ. The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21James J. Cusick Achieving and Managing Availability SLAs with ITIL Driven Processes, DevOps, and Workflow Tools. Search on Bibsonomy CoRR The full citation details ... 2017 DBLP  BibTeX  RDF
21Stefan Cronholm, Kaimar Karu, Hannes Göbel, Philip Hearsum, Peter Hero IT Service Management: The Alignment of ITIL Practitioner with Service-Dominant Logic. Search on Bibsonomy ACIS The full citation details ... 2017 DBLP  BibTeX  RDF
21Durga Prasad Muni, Suman Roy 0001, Yeung Tack Yan John John Lew Chiang, Antoine Jean-Marie Viallet, Navin Budhiraja Recommending resolutions of ITIL services tickets using Deep Neural Network. Search on Bibsonomy CODS The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Johannes Tenschert, Jana-Rebecca Rehse, Peter Fettke, Richard Lenz Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL. Search on Bibsonomy Business Process Management Workshops The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Ivan Ivosic Synergy of ITIL methodology and help users systems. Search on Bibsonomy MIPRO The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Mounir Ketata, Zied Loukil, Faïez Gargouri Filtering techniques for the intervention planning problems case of incident management in ITIL context. Search on Bibsonomy ICNC-FSKD The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Firman Hartawan, Jarot S. Suroso Information Technology Services Evaluation Based ITIL V3 2011 and COBIT 5 in Center for Data and Information. Search on Bibsonomy ACIIDS (2) The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Luiz Topin, Eduardo N. Borges, Luciano M. Ribeiro Uma abordagem para adequação de serviços baseada em práticas da ITIL. Search on Bibsonomy SBSI The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Inês Percheiro, Rafael Almeida, Pedro Linares Pinto, Miguel Mira da Silva Towards Conceptual Meta-Modeling of ITIL and COBIT 5. Search on Bibsonomy EMCIS The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
21Stuart Diaz Galup, Ronald Dattero, Jing Quan 0001 The Compensation Benefit of ITIL® Skills and Certifications. Search on Bibsonomy Int. J. Serv. Sci. Manag. Eng. Technol. The full citation details ... 2016 DBLP  DOI  BibTeX  RDF
21Nancy Judith Cruz-Hinojosa, José Antonio Gutiérrez de Mesa Literature review of the situation research faces in the application of ITIL in Small and Medium Enterprises. Search on Bibsonomy Comput. Stand. Interfaces The full citation details ... 2016 DBLP  DOI  BibTeX  RDF
21Stefan Cronholm, Hannes Göbel ITIL compliance with a Service Perspective: a Review Based on Service-Dominant Logic. Search on Bibsonomy ACIS The full citation details ... 2016 DBLP  BibTeX  RDF
21Stéphane Cortina, Béatrix Barafort, Michel Picard, Alain Renault Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL? Search on Bibsonomy EuroSPI The full citation details ... 2016 DBLP  DOI  BibTeX  RDF
21Rafael Almeida, Pedro Linares Pinto, Miguel Mira da Silva Using ArchiMate to Assess COBIT 5 and ITIL Implementations. Search on Bibsonomy ISD The full citation details ... 2016 DBLP  BibTeX  RDF
21Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, El Hossein Illoussamen Toward a new multi-agents architecture for the adoption of ITIL framework by small and medium-sized enterprises. Search on Bibsonomy CIST The full citation details ... 2016 DBLP  DOI  BibTeX  RDF
21Anja Fiegler, André Zwanziger, Sebastian Herden, Reiner R. Dumke Quality Measurement of ITIL Processes in Cloud Systems. Search on Bibsonomy IWSM-Mensura The full citation details ... 2016 DBLP  DOI  BibTeX  RDF
21Jon Iden, Tom Roar Eikebrokk The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits. Search on Bibsonomy Inf. Syst. E Bus. Manag. The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
21Lohana Lema, José Antonio Calvo-Manzano, Ricardo Colomo Palacios, Magdalena Arcilla ITIL in small to medium-sized enterprises software companies: towards an implementation sequence. Search on Bibsonomy J. Softw. Evol. Process. The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
21Michel Picard, Alain Renault, Béatrix Barafort A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. Search on Bibsonomy EuroSPI The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
21Joshua Lawrence How We Deliver Our Desktop Support Services to Washington University in St. Louis the ITIL Way. Search on Bibsonomy SIGUCCS The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
21Marta Duarte de Barros, Carlos Alberto Leite Salles, Carlos Francisco Simões Gomes, Rafaela Alexandre da Silva, Helder Gomes Costa Mapping of the Scientific Production on the ITIL Application Published in the National and International Literature. Search on Bibsonomy ITQM The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
21Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v. 3. Search on Bibsonomy IESS The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
21Lukas Kralik, Roman Senkerik, Roman Jasek Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According To ITIL. Search on Bibsonomy ECMS The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
21Alain Renault, Stéphane Cortina, Béatrix Barafort Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. Search on Bibsonomy SPICE The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
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