Search results for "Offshore"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
135	Joseph W. Rottman, Mary C. Lacity	A US Client's learning from outsourcing IT work offshore.	Inf. Syst. Frontiers	2008	DBLP DOI BibTeX RDF	IT, Outsourcing, Offshore
115	Matthias Bengel, Kai Pfeiffer, Birgit Graf, Alexander Bubeck, Alexander Verl	Mobile robots for offshore inspection and manipulation.	IROS	2009	DBLP DOI BibTeX RDF
109	Lei Zhang, Xuan Zhang, Meiping Chai, Yibing Tan, Shigeru Miyake, Yoji Taniguchi, Jun Hosoya, Ryota Mibe	Solution Proposals for Japan-Oriented Offshore Software Development in China.	SEAFOOD	2009	DBLP DOI BibTeX RDF	requirement misunderstanding, communication, project management, requirement change, Offshore software development
96	Ilario Musio	IBM Industry Practice: Challenges in Offshore Software Development from a Global Delivery Center.	SEAFOOD	2009	DBLP DOI BibTeX RDF	offshore insourcing, global delivery, India, offshoring, industry practice
96	Henrik Munkebo Christiansen	Meeting the Challenge of Communication in Offshore Software Development.	SEAFOOD	2007	DBLP DOI BibTeX RDF	communication, outsourcing, Offshore software development
84	Felix Rodriguez, Michael Geisser, Kay Berkling, Tobias Hildenbrand	Evaluating Collaboration Platforms for Offshore Software Development Scenarios.	SEAFOOD	2007	DBLP DOI BibTeX RDF	Offshore Software Development Tools, Computer-Aided Software Engineering, Collaborative Software Development, Collaboration Platform
84	Thanwadee Sunetnanta, Ni-On Nobprapai, Olly Gotel	Quantitative CMMI Assessment for Offshoring through the Analysis of Project Management Repositories.	SEAFOOD	2009	DBLP DOI BibTeX RDF	CMMI appraisal, CMMI assessment, SCAMPI, project management, software process improvement, quantitative analysis, offshore software development
78	Liam Friedland, Jon Innes, Roman Longoria, Wayne Hom, Pradeep Henry, Richard Anderson	Outsourcing & offshoring: impact on the user experience.	CHI Extended Abstracts	2005	DBLP DOI BibTeX RDF	offshore development, HCI, user experience, user-centered design, UI design, outsourcing, user research, offshore
77	Subhajit Datta, Robert A. van Engelen	An Examination of the Effects of Offshore and Outsourced Development on the Delegation of Responsibilities to Software Components.	SEAFOOD	2008	DBLP DOI BibTeX RDF
77	Zhongqi Sheng, Hiroshi Tsuji, Akito Sakurai, Kenichi Yoshida, Takako Nakatani	Preliminary Analysis for Risk Finding in Offshore Software Outsourcing from Vendor's Viewpoint.	SEAFOOD	2008	DBLP DOI BibTeX RDF
77	Jessica K. Winkler, Jens Dibbern, Armin Heinzl	The impact of cultural differences in offshore outsourcing - Case study results from German-Indian application development projects.	Inf. Syst. Frontiers	2008	DBLP DOI BibTeX RDF	Outsourcing, Case study, Cultural differences, Application development, Offshoring
77	Christian Seybold, Rudolf K. Keller	Aligning Software Maintenance to the Offshore Reality.	CSMR	2008	DBLP DOI BibTeX RDF
77	S. Balaji, Manju K. Ahuja, C. Ranganathan	Offshore Software Projects: Assessing the Effect of Knowledge Transfer Requirements and ISD Capability.	HICSS	2006	DBLP DOI BibTeX RDF
77	Ravi Narayanaswamy, Raymond M. Henry	Effects of culture on control mechanisms in offshore outsourced IT projects.	CPR	2005	DBLP DOI BibTeX RDF
71	Ponmurugarajan S. Thiyagarajan, Sachal Verma	A Closer Look at Extreme Programming (XP) with an Onsite-Offshore Model to Develop Software Projects Using XP Methodology.	SEAFOOD	2008	DBLP DOI BibTeX RDF	Model, Extreme Programming, XP, Telecommunication, Offshore
71	Cleidson R. B. de Souza, Tobias Hildenbrand, David F. Redmiles	Toward Visualization and Analysis of Traceability Relationships in Distributed and Offshore Software Development Projects.	SEAFOOD	2007	DBLP DOI BibTeX RDF	Traceability Relationships, Distributed and Global Software Development, Visualization, Dependencies, Offshore Software Development
71	Ning Zhang	An Analysis Framework of Factors Influencing China Software and Information Service Offshore Outsourcing.	ITNG	2008	DBLP DOI BibTeX RDF	software and information service, business process outsourcing, information technology outsourcing, influence factors, offshore outsourcing
71	James J. Cusick, Alpana Prasad	A Practical Management and Engineering Approach to Offshore Collaboration.	IEEE Softw.	2006	DBLP DOI BibTeX RDF	offshore development, vendor management, software engineering, outsourcing, Web development, global software development, distributed development, process engineering
65	Bijoy Bordoloi	Economics of offshore outsourcing: anything new under the sun?	CPR	2007	DBLP DOI BibTeX RDF	economics of offshore outsourcing, outsourcing, offshore software development
64	Lei Zhang, Meiping Chai, Xuan Zhang, Shigeru Miyake, Ryota Mibe	Survey on Japan-Oriented Offshore Software Development in China.	SEAFOOD	2007	DBLP DOI BibTeX RDF
64	Shiying Li 0001, Luo Yi 0001	Offshore Outsourcing Bridge: Designing and Development A Model Applied Management Platform for Chinese Offshore Outsourcing.	SNPD	2006	DBLP DOI BibTeX RDF
64	James M. Erickson, C. Ranganathan	Project Management Capabilities: Key to Application Development Offshore Outsourcing.	HICSS	2006	DBLP DOI BibTeX RDF
58	Sakgasit Ramingwong, A. S. M. Sajeev	A Multidimensional Model for Mum Effect in Offshore Outsourcing.	TASE	2008	DBLP DOI BibTeX RDF	mum effect, project management, culture, risk, offshore outsourcing
58	Katsuko T. Nakahira, Tetsuya Hoshino, Yoshiki Mikami	Geographic locations of web servers.	WWW	2006	DBLP DOI BibTeX RDF	NIC registration information, ccTLD, geographic location of servers, number of hops, offshore server, response time, digital-divide, Africa, traceroute
51	Yoshihisa Wada, Daiki Nakahigashi, Hiroshi Tsuji	An Evaluation Method for Offshore Software Development by Structural Equation Modeling.	SEAFOOD	2007	DBLP DOI BibTeX RDF
51	Hiroshi Tsuji, Akito Sakurai, Kenichi Yoshida, Amrit Tiwana, Ashley A. Bush	Questionnaire-Based Risk Assessment Scheme for Japanese Offshore Software Outsourcing.	SEAFOOD	2007	DBLP DOI BibTeX RDF
51	Xuan Zhang, Lei Zhang, Meiping Chai, Shigeru Miyake, Ryota Mibe	HOPE: Extensible System for Automatic & Periodic Diagnosis of Offshore Software Project.	HCI (4)	2007	DBLP DOI BibTeX RDF
51	Naureen Khan, Wendy L. Currie, Vishanth Weerakkody, Bhavini Desai	Evaluating Offshore IT Outsourcing in India: Supplier and Customer Scenarios.	HICSS	2003	DBLP DOI BibTeX RDF
51	Paul Chapman, Peter Stevens, Derek Wills, Graham R. Brookes	Real-Time Visualization in the Offshore Industry.	IEEE Computer Graphics and Applications	2001	DBLP DOI BibTeX RDF
51	Suzanne D. Pawlowski, Ivan N. Nenov	IT offshoring in the professional media (1999-2003): a social representations analysis.	CPR	2004	DBLP DOI BibTeX RDF	IT offshoring, managerial cognition, professional media, social representations theory, IT outsourcing
46	Kay Berkling, Michael Geisser, Tobias Hildenbrand, Franz Rothlauf	Offshore Software Development: Transferring Research Findings into the Classroom.	SEAFOOD	2007	DBLP DOI BibTeX RDF	Distributed and Global Software Development, Requirements Engineering, Traceability, Software Engineering Education, Development Tools, Collaborative Software Development, Offshore Software Development
45	Arul Mozhi Ganesan, Kayal Vizhi Ganesan	Working in Distributed Teams: Challenges, Best Practices, and Guidelines.	SEAFOOD	2009	DBLP DOI BibTeX RDF	offshore team, remote team, Communication, knowledge transfer, cultural differences
45	Martin Gilje Jaatun, Tor Olav Grøtan, Maria B. Line	Secure Safety: Secure Remote Access to Critical Safety Systems in Offshore Installations.	ATC	2008	DBLP DOI BibTeX RDF	Secure remote access, Safety Instrumented Systems, Process Control, Offshore
45	Ravi Aron, Siddarth Jayanty, Praveen Pathak	Impact of Internet-based distributed monitoring systems on offshore sourcing of services.	ACM Trans. Internet Techn.	2007	DBLP DOI BibTeX RDF	Internet-enabled monitoring systems, efficient monitoring frontier, knowledge continuum, real-time monitoring, offshore outsourcing
45	Ivan Chubov, Dmitri A. Droujkov	User Stories and Acceptance Tests as Negotiation Tools in Offshore Software Development.	XP	2007	DBLP DOI BibTeX RDF	offshore development, collaboration with customers, acceptance tests, user stories
45	Zhongqi Sheng, Masayuki Nakano, Shingo Kubo, Hiroshi Tsuji	Risk Bias Externalization for Offshore Software Outsourcing by Conjoint Analysis.	JSAI	2007	DBLP DOI BibTeX RDF	Risk Bias, Conjoint Analysis, Offshore Outsourcing
45	Anne Sneddon, Kathryn Mearns, Rhona Flin	Situation awareness and safety in offshore drill crews.	Cogn. Technol. Work.	2006	DBLP DOI BibTeX RDF	Offshore oil and gas, Safety, Situation awareness, Drilling
45	Sajid Hussain, Md. Rafiqul Islam, Elhadi M. Shakshuki, M. S. Zaman	Agent-Based Petroleum Offshore Monitoring Using Sensor Networks.	DEXA Workshops	2006	DBLP DOI BibTeX RDF	Petroleum offshore, agent, sensors, query optimization
45	Poornima Krishnan, C. Ranganathan	Boundary spanning in offshored ISD projects: a project social capital perspective.	CPR	2009	DBLP DOI BibTeX RDF	international cross-cultural alliance, collaboration, project managers, outsourcing, boundaries, distributed teams, social capital, intellectual capital, offshore software development
39	Jean-Pierre Corriveau	Testable Requirements for Offshore Outsourcing.	SEAFOOD	2007	DBLP DOI BibTeX RDF
38	Kathryn Mearns, Tom Reader	Measuring Support for Health in Offshore Environments.	HCI (15)	2009	DBLP DOI BibTeX RDF	Support for health, organizational citizenship behaviour, health activities, organizational commitment
38	Edward Uy, Nikos Ioannou	Growing and Sustaining an Offshore Scrum Engagement.	AGILE	2008	DBLP DOI BibTeX RDF
38	Martín Romero, Leonid Sheremetov, Angel Soriano	A Genetic Algorithm for the Pickup and Delivery Problem: An Application to the Helicopter Offshore Transportation.	IFSA (2)	2007	DBLP DOI BibTeX RDF	pickup and delivery problem, Genetic algorithm, logistics
38	Andreas Kornstädt, Joachim Sauer	Tackling Offshore Communication Challenges with Agile Architecture-Centric Development.	WICSA	2007	DBLP DOI BibTeX RDF
38	Olly Gotel, Vidya Kulkarni, Long Chrea Neak, Christelle Scharff, Sopheap Seng	Introducing Global Supply Chains into Software Engineering Education.	SEAFOOD	2007	DBLP DOI BibTeX RDF	Supply Chain, Software Engineering Education, Global Software Development
38	Bin Xu, Xiao-Ping Pan	Optimizing Dual-Shore SQA Resource and Activities in Offshore Outsourced Software Projects.	CCECE	2006	DBLP DOI BibTeX RDF
38	S. Balaji, Manju K. Ahuja	Critical Team-Level Success Factors of Offshore Outsourced Projects: A Knowledge Integration Perspective.	HICSS	2005	DBLP DOI BibTeX RDF
38	J. Roberto Evaristo, Jorge Luis Nicolas Audy, Rafael Prikladnicki, Jairo Avritchir	Wholly Owned Offshore Subsidiaries for IT Development: A Program of Research.	HICSS	2005	DBLP DOI BibTeX RDF
38	Penney McFarlane, Anne Fuller, Kimberly Lam	The Positive Model for Offshore Team Teaching.	ICALT	2003	DBLP DOI BibTeX RDF
38	Anandasivam Gopal, Tridas Mukhopadhyay, Mayuram S. Krishnan	The role of software processes and communication in offshore software development.	Commun. ACM	2002	DBLP DOI BibTeX RDF
38	Monica Adya, Dhruv Nath, Amit Malik, Varadharajan Sridhar	Bringing global sourcing into the classroom: experiential learning via software development project.	CPR	2007	DBLP DOI BibTeX RDF	global communications, time zone management, project management, virtual teams, cultural differences, success factors
38	John P. McCormick	Agile Phase I - The Pragmatic Case Study of Schneider National.	AGILE	2005	DBLP DOI BibTeX RDF
33	Ignacio E. Grossmann, Susara Van den Heever	Optimal Planning of Offshore Oilfield Infrastructure.	Encyclopedia of Optimization	2009	DBLP DOI BibTeX RDF	Offshore oilfield infrastructure, Multiperiod optimization, Mixed-integer programming, Generalized disjunctive programming
33	Atanu Bhattacharya	Outsourcing-Iterative Improvement Model for Transforming Challenges to Mutual Benefits.	SEAFOOD	2008	DBLP DOI BibTeX RDF	Iterative Improvement Model, Evolution of outsourcing, Outsourcing, Offshore, Cost reduction
33	Miguel Jiménez 0002, Mario Piattini	Problems and Solutions in Distributed Software Development: A Systematic Review.	SEAFOOD	2008	DBLP DOI BibTeX RDF	DSD, GSD, Nearshore, Outsource, Global Software Development, Offshore, Systematic Review, Distributed Software Development
33	Wing Huen, Ernest Ferguson, Peter B. Henderson, Clifton Kussmaul	IT offshore outsourcing: impact on CS/IS curriculum.	SIGCSE	2005	DBLP DOI BibTeX RDF	curriculum, offshoring, employment, enrollment, offshore outsourcing
33	Ernest Ferguson, Clifton Kussmaul, Daniel D. McCracken, Mary Ann Robbert	Offshore outsourcing: current conditions & diagnosis.	SIGCSE	2004	DBLP DOI BibTeX RDF	curriculum, offshoring, employment, enrollment, offshore outsourcing
32	Olly Gotel, Vidya Kulkarni, Des Phal, Moniphal Say, Christelle Scharff, Thanwadee Sunetnanta	Evolving an infrastructure for student global software development projects: lessons for industry.	ISEC	2009	DBLP DOI BibTeX RDF	offshore development, infrastructure, global software development, software development tooling
32	Daniela E. Damian, Deependra Moitra	Guest Editors' Introduction: Global Software Development: How Far Have We Come?	IEEE Softw.	2006	DBLP DOI BibTeX RDF	globally distributed software, physical distribution, organizational distribution, temporal distribution, distributed requirements, offshore collaboration, knowledge management, requirements engineering, stakeholders, global software development
26	Jing Zhong Tee, Lai Meng Tang, Idris Li Hong Lim	Optimisation of Transient Stability for Integration of Offshore Oil Rigs with Offshore Wind.	ISGT Asia	2023	DBLP DOI BibTeX RDF
26	Chao Ren	Reliability assessment of an offshore wind turbine jacket with active learning approaches. (Évaluation de la fiabilité de Jacket d'une éolienne offshore à l'aide des approches d'apprentissage actif).		2022	RDF
26	Md Samsur Rahman, Bruce Colbourne, Faisal Khan 0001	Risk-Based Cost Benefit Analysis of Offshore Resource Centre to Support Remote Offshore Operations in Harsh Environment.	Reliab. Eng. Syst. Saf.	2021	DBLP DOI BibTeX RDF
26	Li Wang 0019, Yi-Hsuan Huang, Anton V. Prokhorov, Hazlie Mokhlis, Chua Kein Huat	Integration of a DFIG-based Offshore Wind Farm and a PMSG-based Offshore Wind Farm Connected to a Power Grid through a VSC-HVDC Link.	IAS	2018	DBLP DOI BibTeX RDF
26	Xiaodao Chen, Dongmei Zhang 0006, Yuewei Wang, Lizhe Wang 0001, Albert Y. Zomaya, Shiyan Hu	Offshore oil spill monitoring and detection: Improving risk management for offshore petroleum cyber-physical systems: (Invited paper).	ICCAD	2017	DBLP DOI BibTeX RDF
26	Crédo Paniah	Approche multi-agents pour la gestion des fermes éoliennes offshore. (A multi-agent approach for offshore wind farms management).		2015	RDF
26	Nils Brede Moe, Darja Smite, Geir Kjetil Hanssen	From Offshore Outsourcing to Offshore Insourcing: Three Stories.	ICGSE	2012	DBLP DOI BibTeX RDF
26	David Arnold, Jean-Pierre Corriveau, Wei Shi 0001	Reconciling Offshore Outsourcing with Model Based Testing.	SEAFOOD	2010	DBLP DOI BibTeX RDF
26	Santiago Ceria, Carlos Pallotti	Argentina's Offshore Software Industry - Opportunities and Challenges.	SEAFOOD	2010	DBLP DOI BibTeX RDF
26	Natacha Lascano, Sebastian Maniasi, Pedro E. Colla	A Structured Framework for Managing Offshore Outsourcing Risks on Software Support Projects.	SEAFOOD	2010	DBLP DOI BibTeX RDF
26	Eric M. Schaffer	A decision table: offshore or not?: (when not to use offshore resources).	Interactions	2006	DBLP DOI BibTeX RDF
26	Hao Jia, Fengdi Shu, Ye Yang, Qing Wang 0001	Predicting Fault-Prone Modules: A Comparative Study.	SEAFOOD	2009	DBLP DOI BibTeX RDF
26	Pavan Yara, Ramaseshan Ramachandran, Gayathri Balasubramanian, Karthik Muthuswamy, Divya Chandrasekar	Global Software Development with Cloud Platforms.	SEAFOOD	2009	DBLP DOI BibTeX RDF	Globally Distributed Software Development, compute cloud, storage cloud, Cloud computing, Software-as-a-Service
26	Charalambos L. Iacovou, Robbie T. Nakatsu	A risk profile of offshore-outsourced development projects.	Commun. ACM	2008	DBLP DOI BibTeX RDF
26	Alexander Boden, Bernhard Nett, Volker Wulf	Articulation work in small-scale offshore software development projects.	CHASE	2008	DBLP DOI BibTeX RDF	nearshoring, CSCW, coordination, ethnography, SME, offshoring, articulation work
26	Mike Cottmeyer	The Good and Bad of Agile Offshore Development.	AGILE	2008	DBLP DOI BibTeX RDF
26	Yunwen Ye, Kumiyo Nakakoji, Yasuhiro Yamamoto	Measuring and Monitoring Task Couplings of Developers and Development Sites in Global Software Development.	SEAFOOD	2008	DBLP DOI BibTeX RDF	developer coupling, site coupling, cost of communication and coordination, software metrics, global software development
26	Sergei Andrzeevski	Experience Report 'Offshore XP for PDA development'.	AGILE	2007	DBLP DOI BibTeX RDF
26	Mohan Kancharla	Turn on Lean Governance ... for Return on Outsourcing.	SEAFOOD	2007	DBLP DOI BibTeX RDF
26	Jyoti M. Bhat, Mayank Gupta 0008, Santhosh N. Murthy	Overcoming Requirements Engineering Challenges: Lessons from Offshore Outsourcing.	IEEE Softw.	2006	DBLP DOI BibTeX RDF	RE strategic success factors, RE case studies, requirements engineering, outsourcing, best practices, global software development, offshoring
26	Miklós Biró, Péter Fehér	Forces Affecting Offshore Software Development.	EuroSPI	2005	DBLP DOI BibTeX RDF
26	Trond Vahl	Applications and Technologies for Maritime and Offshore Industries.	History of Nordic Computing	2003	DBLP DOI BibTeX RDF	Industry computing, maritime technology
25		To change the world, take a chance.	Commun. ACM	2011	DBLP DOI BibTeX RDF
25		UX design and agile: a natural fit? (Talking with Julian Gosper, Jean-Luc Agathos, Richard Rutter, and Terry Coatta).	Commun. ACM	2011	DBLP DOI BibTeX RDF
25		In the Virtual Extension.	Commun. ACM	2011	DBLP DOI BibTeX RDF
25	Jijun Lin, Olivier de Weck, Richard de Neufville, Bob Robinson, David MacGowan	Designing Capital-Intensive Systems with Architectural and Operational Flexibility Using a Screening Model.	Complex (2)	2009	DBLP DOI BibTeX RDF	screening model, capital-intensive systems, architectural flexibility, operational flexibility, uncertainty, Monte Carlo simulation
25	Martin Gilje Jaatun, Eirik Albrechtsen, Maria B. Line, Stig Ole Johnsen, Irene Wærø, Odd Helge Longva, Inger Anne Tøndel	A Study of Information Security Practice in a Critical Infrastructure Application.	ATC	2008	DBLP DOI BibTeX RDF	Incident Response Management, Security Practice, Information Security, Process Control
25	Akemi Takeoka Chatfield, Padmaharsha Wanninayaka	IT Offshoring Risks and Governance Capabilities.	HICSS	2008	DBLP DOI BibTeX RDF
25	Jeff Sutherland, Guido Schoonheim, Eelco Rustenburg, Mauritz Rijk	Fully Distributed Scrum: The Secret Sauce for Hyperproductive Offshored Development Teams.	AGILE	2008	DBLP DOI BibTeX RDF
25	Raymund Sison, Theresa Yang	Use of Agile Methods and Practices in the Philippines.	APSEC	2007	DBLP DOI BibTeX RDF
25	Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks, Paul C. van Fenema	Expertise Management in a Distributed Context. (PDF / PS)	Virtuality and Virtualization	2007	DBLP DOI BibTeX RDF
25	Felicjan Rydzak, Lars S. Breistrand, Finn Olav Sveen, Ying Qian, Jose J. Gonzalez	Exploring Resilience Towards Risks in eOperations in the Oil and Gas Industry.	SAFECOMP	2006	DBLP DOI BibTeX RDF
25	Mark Kobayashi-Hillary	A passage to India.	ACM Queue	2005	DBLP DOI BibTeX RDF
25	Min Wang, Jiancheng Luo, Chenghu Zhou, Dongping Ming	A Shape Constraints Based Method to Recognize Ship Objects from High Spatial Resolution Remote Sensed Imagery.	International Conference on Computational Science (1)	2005	DBLP DOI BibTeX RDF
25	Inhaúma Neves Ferraz, Ana Cristina Bicharra Garcia	Lithofacies recognition Hybrid Bench.	HIS	2005	DBLP DOI BibTeX RDF
25	Thomas I. M. Ho	Curricular and marketing responses to offshoring of information technology services.	SIGITE Conference	2004	DBLP DOI BibTeX RDF	curriculum, outsourcing, marketing, offshoring
25	Geir Evensen	Ocean and Climate Prediction on Parallel Super Computers.	PARA	2000	DBLP DOI BibTeX RDF
25	Lynn J. McKell, Gordon P. Wright, David G. Olson	An optimal pollution surveillance schedule generating system (OPGENS).	AFIPS National Computer Conference	1974	DBLP DOI BibTeX RDF
20	Darja Smite, Claes Wohlin	Strategies Facilitating Software Product Transfers.	IEEE Softw.	2011	DBLP DOI BibTeX RDF	organizational management and coordination, planning, offshore software development
20	Andreas Lumbe Aas, Stig Ole Johnsen, Torbjørn Skramstad	CRIOP: A Human Factors Verification and Validation Methodology That Works in an Industrial Setting.	SAFECOMP	2009	DBLP DOI BibTeX RDF	Control centre, Petroleum, Oil & Gas, CRIOP, Verification, Human Factors, Validation, Offshore, Control room
20	Isaac K. Cheng, Neil H. Boyette, Joel Bethea, Vikas Krishna	A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework.	ICSOC	2007	DBLP DOI BibTeX RDF	call flow, leverage, rich client, worldwide, internet, XML, UML, SOA, architecture, workflow, integrate, Web, management, IT, logic, reasoning, BPEL, customer, rule, inference, outsource, infrastructure, support, CRM, script, global, enterprise, call center, offshore, thin client, EMF, asset, business transformation, labor