Search results for "eCRM"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
179	Qimei Chen, Hong-Mei Chen, Rick Kazman	Investigating antecedents of technology acceptance of initial eCRM users beyond generation X and the role of self-construal.	Electron. Commer. Res.	2007	DBLP DOI BibTeX RDF	Perceived interactivity, Intention to return, eCRM, Self-construal, Culture, TAM, Media richness
164	Mohamed Khalifa 0001, Kathy Ning Shen	Effects of Electronic Customer Relationship Management on Customer Satisfaction: A Temporal Model.	HICSS	2005	DBLP DOI BibTeX RDF
123	Marianna Sigala	Developing and Implementing an eCRM 2.0 Strategy: Usage and Readiness of Greek Tourism Firms.	ENTER	2008	DBLP DOI BibTeX RDF	eCustomer Relationship Management, Web 2.0, adoption, challenges, readiness
123	Charles A. Shoniregun, Adebola Omoegun, Diepriye Brown-West, Oleksandr Logvynovskiy	Can eCRM and Trust Improve eC Customer Base?	CEC	2004	DBLP DOI BibTeX RDF
100	Arno Scharl, Horst Treiblmaier	A Quantitative Analysis of eCRM Tools in the Austrian Pharamceutical Industry.	ICWE	2003	DBLP DOI BibTeX RDF
70	Jerry Fjermestad, Nicholas C. Romano Jr.	An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Usability and Resistance.	HICSS	2003	DBLP DOI BibTeX RDF
33	Dennis Kundisch, Stefan Sackmann, Markus Ruch	Transferring Portfolio Selection Theory to Customer Portfolio Management - The Case of an e-Tailer.	FinanceCom	2007	DBLP DOI BibTeX RDF	Customer Portfolio Management, Portfolio Selection Theory, eCRM, integrated Risk-Return Management, E-Commerce, Risk Management
29	Kaige Liu, Jack Kosaian, K. V. Rashmi	ECRM: Efficient Fault Tolerance for Recommendation Model Training via Erasure Coding.	CoRR	2021	DBLP BibTeX RDF
29	Vimolboon Cherapanukorn	Antecedents of eCRM success in the hospitality industry.	WPMC	2019	DBLP DOI BibTeX RDF
29	Marianna Sigala	eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence.	Comput. Hum. Behav.	2011	DBLP DOI BibTeX RDF
29	Paul Harrigan, Andreas Schroeder 0002, Israr Qureshi, Yulin Fang, Patrick Ibbotson, Elaine Ramsey, Darren B. Meister	Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study.	Int. J. Electron. Commer.	2010	DBLP DOI BibTeX RDF
29	Feng Jun, Yan Yongcai	Obtaining Enterprise's Sustainable Competitive Advantage from eCRM.	ICEE	2010	DBLP DOI BibTeX RDF
29	Pierre Hadaya, Luc Cassivi	Collaborative e-product development and product innovation in a demand-driven network: the moderating role of eCRM.	Electron. Mark.	2009	DBLP DOI BibTeX RDF
29	Nicholas C. Romano Jr., Jerry Fjermestad	Preface to the focus theme on eCRM.	Electron. Mark.	2009	DBLP DOI BibTeX RDF
29	Kelley O'Reilly, David Paper	Stakeholder Perceptions Regarding eCRM: A Franchise Case Study.	Informing Sci. Int. J. an Emerg. Transdiscipl.	2009	DBLP DOI BibTeX RDF
29	Ing-Long Wu, Ching-Yi Hung	A strategy-based process for effectively determining system requirements in eCRM development.	Inf. Softw. Technol.	2009	DBLP DOI BibTeX RDF
29	Luuk P. A. Simons, Joleen van Loon, Nicole M. de Koning, Janneke Kruse, Harry Bouwman	Increasing the Loyalty Effects of eCRM Across the Service Delivery Cycle.	Bled eConference	2009	DBLP BibTeX RDF
29	Yulin Fang, Paul Harrigan, Andreas Schroeder 0002, Israr Qureshi, Patrick Ibbotson, Elaine Ramsey, Darren B. Meister	eCRM Technologies, Capabilities and SME Performance Benefits.	PACIS	2008	DBLP BibTeX RDF
29	Ing-Long Wu, Ching-Yi Hung	A Process for Determining User Requirements in eCRM Development - A Strategic Aspect and Empirical Examination.	ICEIS (3-1)	2008	DBLP BibTeX RDF
29	Hong-Mei Chen, Qimei Chen, Rick Kazman	The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment.	J. Electron. Commer. Organ.	2007	DBLP DOI BibTeX RDF
29	Chad Lin, Yu-An Huang	An integrated framework for managing eCRM evaluation process.	Int. J. Electron. Bus.	2007	DBLP DOI BibTeX RDF
29	Balaji Padmanabhan, Zhiqiang (Eric) Zheng, Steven O. Kimbrough	An Empirical Analysis of the Value of Complete Information for eCRM Models.	MIS Q.	2006	DBLP BibTeX RDF
29	Aberdeen Leila Borders, Wesley J. Johnston	eCRM in a Manufacturing Environment.	Encyclopedia of Information Science and Technology (II)	2005	DBLP BibTeX RDF
29	Kang Yun Jeong, Choi Dong Oun, Lee Yong Seok	Design and implementation of eCRM component based on multi-agent.	AMT	2005	DBLP DOI BibTeX RDF
29	Maged Ali, Sarmad Alshawi	Potential Impact of Cultural Differences On Electronic Customer Relationship Management (eCRM) Systems.	AMCIS	2004	DBLP BibTeX RDF
29	Balaji Padmanabhan, Alexander Tuzhilin	On the Use of Optimization for Data Mining: Theoretical Interactions and eCRM Opportunities.	Manag. Sci.	2003	DBLP DOI BibTeX RDF
29	Maximilian Teltzrow, Oliver Günther 0001	eCRM: Konzeption und Möglichkeiten zur Effizienzmessung.	HMD Prax. Wirtsch.	2001	DBLP BibTeX RDF
29	Dieter Hertweck, Helmut Krcmar	Organisationales Commitment und Verteilte Arbeit - Erfahrungen bei der Implementierung eines eCRM Systems.	GI Jahrestagung (1)	2001	DBLP BibTeX RDF
23	Feng Qian	A Study on CRM and Its Customer Segmentation Outsourcing Approach for Small and Medium Businesses.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Outsource, Customer relationship management, Customer segmentation
23	Thilo Maier	Improving the Web Usage Analysis Process: A UML Model of the ETL Process.	WebKDD	2004	DBLP DOI BibTeX RDF